I've been sitting here reading yet another article on customer service and thinking yeah,yeah, same old, same old, yadda, yadda, yadda ***. Then is suddenly hit me, there is an expectation gap between customers and businesses. Not only that but customer service expectations continually escalate, they are expecting more and more.
Customer service expectation gap
I learnt a little about 'the audit expectation gap' when studying Audit for my Accountancy qualification, this goes quite away back
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