Facebook for business tip - customer service includes responding to commenters

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If your a business owner with a facebook fanpage here's a facebook for business tip, don't forget to engage with those that post comments on your facebook business page, it's a customer service issue. According to Emil Protalinski in an article from ZDnet.com "Retailers have rushed to establish a presence on Facebook with their own Page, in the hopes

Facebook for business tip - customer service includes responding to commenters

Small Business Advertising - Using Adwords Express

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I hadn't known about using Adwords Express before reading an article by Brian Carter. It' supposably it is a quick and easy way for business owners to run their adwords campaigns without requiring a consultant. Brian states 'If you’re not familiar with AdWords Express, it’s an easy way for small businesses using Google Places to run

Small Business Advertising - Using Adwords Express

Forget flash mobs, nows there's cash mobs helping small businesses

It's fun and it's helping small businesses and building communities. Known as cash mobs, these facebook & other social media run groups, pick a business, arrive as a mob & spend cash. They are cash mobs helping small businesses.
Cash Mobs Helping Small Businesses
As reported in the Huffington post:
.....target one location bringing as many people to one site as possible but other cities have taken a different approach. "There is no science to it and there are also no hard and fast

Forget flash mobs, nows there's cash mobs helping small businesses

Good customer service skills - free lessons from life

Do you need an example of good customer service skills that you can use to turn a customer service situation around. We can use many lessons from our real life experiences. Here's one I came across from an article by Gayle Beck showing how good customer service skills can be done.
Here's good customer service skills in action
First of all, he says when he comes on the line, I need to

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Do you need help with facebook business fanpages changes?

Are you like me and require help with facebook business fanpages changes. There is

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so much emphasis now on images and visuals in social media that I am a bit out of my depth. So I'm glad I found this great little ( not so little it's 48 pages) ebook by Louise from Louisem.com. Louise is a great graphic designer based in California and has a great

Help with facebook business fanpages changes

Small Business Social Media - are you using Twitter to gain new customers?

How are your twitter efforts going? Are you seriously using Twitter to gain new customers and drive sales? I've just come across this great free marketing resource from Hubspot.com to help you with just that. Click here to be taken to the download page
How to use Twitter to gain new customers
Our ebook, with a foreword by Laura Fitton, the author of

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"Twitter for

Small Business Social Media - are you using Twitter to gain new customers?

Visuals have become an important part of a Social Media Strategy

With pinterest on the up and up in terms of users and content, visuals have become an even more important part of a small business social media strategy. Here's 20 reasons why visuals are important sourced from Jason Cassidy as reported on radian6.com
Why visuals are an important part of a social media strategy


Visuals are simple and easy to understand

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Visuals have become an important part of a Social Media Strategy